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FAQS

Are your cleaning products toxic?

Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your bluestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Which process can I expect when you arrive to reseal my bluestone floors?

Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the bluestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry bluestone floor and allowed to set. The newly sealed bluestone floor will not only look new again, it will be protected and result in your bluestone becoming easier to maintain.

How often should I seal my bluestone floors?

It depends on the type of sealer used and the amount of foot traffic the bluestone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your bluestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my bluestone floors?

Bluestone floors can damage easily, any oily or harsh spills can damage the bluestone tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you bluestone tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain

Efflorescence has built up on my bluestone tiles. Can you remove it?

Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the bluestone tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my bluestone tiles looking new?

To keep your bluestone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the bluestone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

What should I do to prepare for the bluestone cleaning?

Move all furniture and items off the floor so it is ready for when we arrive.

Are your cleaning products toxic?

Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your bluestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my bluestone floors?

If you want your bluestone floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible bluestone floors once we are finished with the process.

Which process can I expect when you arrive to reseal my bluestone floors?

Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the bluestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry bluestone floor and allowed to set. The newly sealed bluestone floor will not only look new again, it will be protected and result in your bluestone becoming easier to maintain.

How often should I seal my bluestone floors?

It depends on the type of sealer used and the amount of foot traffic the bluestone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your bluestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don not seal my bluestone floors?

Bluestone floors can damage easily, any oily or harsh spills can damage the bluestone tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you bluestone tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain

When is the best time to seal my bluestone floors and how do I know that mine need sealing now?

The best time to have your bluestone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your bluestone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your bluestone tiles are staining easier.

Efflorescence has built up on my bluestone tiles. Can you remove it?

Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the bluestone tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my bluestone tiles looking new?

To keep your bluestone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the bluestone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I measure the size of the bluestone area?

We recommend that you measure each bluestone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the bluestone cleaning?

Move all furniture and items off the floor so it is ready for when we arrive.

Is it safe to have granite tiles stripped and sealed?

Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your granite tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your granite tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

Are your cleaning products toxic?

Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your granite floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my granite surfaces?

If you want your granite surfaces to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible granite floors once we are finished with the process.

Which process can I expect when you arrive to reseal my granite floors?

Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the granite is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry granite floor and allowed to set. The newly sealed granite floor will not only look new again, it will be protected and result in your granite becoming easier to maintain.

How often should I seal my granite floors?

It depends on the type of sealer used and the amount of foot traffic the granite tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your granite tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my granite floors?

Granite floors can be porous, oily or harsh spills can damage the granite tiles and penetrate the pores leaving permanent staining unreachable by domestic cleaning methods. We strongly recommend sealing you granite tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my granite floors and how do I know that mine need sealing now?

The best time to have your granite tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your granite needs sealing once you start noticing patchy sealed areas and/or your granite tiles are staining easier.

Will sealing my granite prevent efflorescence?

Efflorescence is a problem that most porous tiles can face. It's the tendency of the water in the granite to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your granite tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my granite tiles. Can you remove it?

Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the granite tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my granite tiles looking new?

To keep your granite tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the granite surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I measure the size of the granite area?

We recommend that you measure each granite area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

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